Working from home has been an interesting transition for a lot of people over the past months, in part because it involves managing requests from internal and external clients that come in a different fashion as we were used to when we had to go to our 9 to 5 office jobs.
I consider myself a very organized person, especially when it comes to prioritizing tasks and deliverables, however I am aware that I am part of a significant minority in the work force. Most people I have worked throughout my life work on a “First come-First serve” basis, whether if it’s tasks, phone calls, emails or anything. I, on the other hand, learned two of the most important lessons in the corporate world at a very early age in my life: 1) You can’t please everyone at the same time, and 2) You can’t please everyone, period.
So what is my thought process when I get seven emails asking for something at the same time? Needless to say a three paragraph blog post is not going to be enough to provide a straight answer to that question, but I will try to give a few quick pointers:
- Stop FCFS now. Take a deep breath, pause and relax (I’m dead serious). Take your time to clear your head and think right. You’ll appreciate what a few minutes of peace can do for you.
- Calculate how much time will each task take.
- Estimate how much of your focus will each task take.
- Separate what’s urgent from what’s important, in order. Yes, you can do it.
- Spend between 30 and 60 minutes to get rid of “Quick, easy and fast” (less than 5 minutes tasks). No more than that.
- Spend the rest of your day getting rid of “Long, hard and detailed” tasks.
- Don’t take any more requests until you get rid of what’s on your plate. Adding up is not going to help. Put it in a second queue list you’ll look at later after you’re done with your original tasks.
- Be honest. If you can’t make a dead line, tell your client right away that you’ll be late. He’ll appreciate and value you for it, rather than you going on mute mode.
- Finally, set goals and be true to them. Finish what you promise.
Good luck!
HR